Maersk Line sets new industry benchmarks for customer- centric services to enable trade

Posted by Daily Shipping Times on 11-04-2017        Tweet

• Maersk Line leads the way with customer-centric services to foster and enable trade

• Simplified modes of payments with convenient payment counters, Electronic Bill of Lading,  Electronic Delivery Order, E-booking and Documentation

MUMBAI: Maersk Line, the global containerized division of the Maersk Group has announced key offerings for the customers, aimed at enabling and facilitating trade. These offerings which are an industry first are centered on customers to provide viable logistical solutions to enable trade.

Commenting on the occasion, Mr Franck Dedenis, Managing Director, Maersk Line (India, Sri Lanka and Bangladesh) said, “Our focus is to lead the industry in setting new standards in Ease of Doing Business, which is centered around customers.  Our role as we see it is to simplify and enable trade in the Country through our increased service offerings and constant innovation to help our customers.”

Maersk Line Advantage for customers:

(A) Damage Recovery Limit – Maersk Line provides an increased Equipment damage recovery limit of INR 20,000

(B)  No Container Security Fee on Import – Maersk Line doesn’t charge any Container Security for factory de-stuffing, while other carriers charge INR 20,000 /FFE & refund this once the container is returned. This reduces accounting & administrative work.

(C) No fees/deposit/bank guarantee needed for CFS nomination – Maersk Line does not charge any fees/deposit from customers for taking the container to a CFS of their choice. The company only requires certain documents which are necessary for limiting the company’s liability.

(D) Modes of Payment – Facilitation of online payment avenues through Demand Draft, Bill Desk, NEFT/RTGS payments and cheque from BCHAA approved list of customers

(E) Payment Counters – Access to Multiple CMS counters in the city allowing the customers to choose a centre as per their convenience for submitting Bill of Lading, making payments and more.

(F)   Electronic Bill of Lading – Once the payments are made, Maersk Line issues an electronic bill of lading, which the customers can print at their own office. No physical presence required and it also abolishes queues.

(G)   Electronic Delivery Orders – Once the payments are made and necessary documentation is done, the delivery order is emailed to the customer, saving the customer’s time and effort.

(H)   E-booking & Documentation – Maersk Line provides e-solutions and options to customers for bookings and most of the documentation required for trade.

(I)  Detention calculator – This facility allows customers to calculate the applicable detention online, according to which they can make the payments.

(J)  HBL and CFS nomination – Customers can file HBL and CFS nomination request through an online form. There is no need to email or call the company.

Positives for customers from these offerings are:

•             Ease of Doing Business

•             E-payment solutions and documentation

•             Best in class transportation solution

•             Faster transit of goods